nowpk's Privacy Policy

Section 01

Introduction & Scope

nowpk is a trusted online entertainment platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy document describes what types of information are collected from you when you use nowpk's website and services, how that information is used, and how we keep it secure.

This policy applies to all services, products, and platforms of nowpk. By using our platform, you are considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

nowpk provides services exclusively to individuals aged 21 or older. We do not knowingly collect any information from minors.

Section 02

What Information We Collect

nowpk may collect various types of information to operate its services properly. This information falls into two main categories:

2.1 Information You Provide Directly

When you create an account or use our services on nowpk, you directly provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• Government-issued ID details for identity verification
• Payment information (bKash, Nagad, or Rocket account number)

2.2 Automatically Collected Information

When you use our website or app, certain information may be collected automatically:

• IP address and device identification details
• Browser and operating system type
• Activity logs and session data on the platform
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity data

Section 03

How We Use Your Information

nowpk uses collected information only for the following legitimate purposes:

3.1 Account Management & Service Delivery

We use your information to create and maintain your account, ensure login security, process deposits and withdrawals, and verify transactions through bKash, Nagad, and Rocket.

3.2 Identity Verification & Security

We use the information you provide to confirm each user's age and identity, prevent fraud and unauthorized access, and maintain the security of financial transactions. nowpk uses SSL encryption technology to secure all data transmissions.

3.3 Customer Support

When you contact us via 24/7 live chat or email, we use your information to resolve your issue quickly and effectively.

3.4 Service Improvement

We analyze user behavior and preferences to improve the quality of our platform and services. This analysis is conducted entirely anonymously.

Section 04

Sharing Information with Third Parties

nowpk does not sell or rent your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

The minimum necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to process deposits and withdrawals. These third parties follow their own privacy policies.

4.2 Game Software Providers

Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may access limited technical data to deliver their games. This data is used strictly for the purpose of providing their services.

4.3 Legal Obligations

Information may be disclosed to authorities in cases of court orders or legal obligations. In such cases, nowpk always follows due legal process.

4.4 Fraud Prevention

Necessary information may be shared with specialist anti-fraud services to detect and prevent fraud, money laundering, or other unlawful activity.

Section 05

Cookies & Tracking Technologies

nowpk uses cookies and similar technologies on our website. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to keep your login session active, maintain security features, and prevent technical errors.

5.2 Functional Cookies

These cookies remember your preferences and settings, such as your preferred language or display settings. They help make your experience on the platform more personalized.

5.3 Analytics Cookies

We use analytics cookies to collect anonymous statistics. This information helps us understand which sections of our website are used most and improve the user experience.

You can block or delete cookies by changing your browser settings. However, doing so may cause some features of the website to not work properly.

Section 06

Data Security Measures

nowpk applies industry-standard security measures to ensure the safety of your personal information. Our security practices include:

• SSL (Secure Socket Layer) encryption — all data transfers are completed through encrypted channels
• Strong password policy and two-factor authentication
• Regular security audits and vulnerability assessments
• Access to sensitive data is strictly controlled — only authorized personnel can access it
• Physical server security and data center protection
• Regular backups and disaster recovery planning

While we make every effort to protect your information, no internet-based service can guarantee 100% security. We take prompt action in response to any security incident and notify users where applicable.

Section 07

Data Retention & Deletion Policy

nowpk retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

7.1 Information for Active Accounts

All information is retained while your account remains active. Even after an account is deactivated or closed, records of financial transactions may be retained for a period consistent with legal and financial regulatory requirements.

7.2 Account Deletion Requests

You may request the closure of your account and deletion of your personal information at any time. To make this request, contact our support team. Please note that certain information related to financial transaction history may need to be retained for a specific period due to legal obligations.

Section 08

Your Rights & Choices

As a user of nowpk, you have the following rights regarding your personal information:

8.1 Right to Access & Correct Information

You can view the information stored in your account at any time and correct it if needed. Many details can be updated directly from your profile section. Otherwise, contact our support team for assistance.

8.2 Right to Delete Information

You may request the deletion of your personal information. However, some information related to legal or financial obligations may not be possible to delete entirely.

8.3 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. Contact us to opt out of marketing communications.

8.4 Right to Lodge a Complaint

If you believe we have made an error in processing your information, you may lodge a complaint with our support team. We will try to respond as quickly as possible.

Section 09

Protection of Minors

nowpk strictly does not provide services to individuals under the age of 21. We do not knowingly collect any personal information from minors.

If we become aware that a minor is using or has used our platform, we will immediately close that account and delete any information collected.

If you believe a minor is using our services, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

Section 10

Policy Changes & Updates

nowpk reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email address
• By displaying a notification when you log in to the platform

Continued use of our platform after a policy change will be considered your acceptance of the revised policy. We therefore recommend that you review this page regularly.

If you have any objection to any part of the revised policy, please contact us before it takes effect or consider the option of closing your account.

Section 11

Contact Us & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the nowpk support team. Our dedicated support team is available 24 hours a day, 7 days a week in both Bengali and English.

To learn more about our policies and terms, visit our Terms & Conditions page.